389bet Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing, playing casino games and cricket betting, claiming bonuses, and staying safe on 389bet.
This FAQ page covers the most common questions asked by 389bet players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. Whether you are a new member trying to complete your first bKash deposit, a returning player with a withdrawal query, or someone exploring our cricket betting markets ahead of the next BPL season, you will find a clear, direct answer below. If your question is not covered here, our support team at [email protected] is available around the clock.
Quick Topic Guide
Jump to the topic that matches your question — all answers are below.
Account & Registration
Creating a 389bet account takes less than two minutes. Visit the 389bet website, click the registration button, and fill in your full name, mobile number, email address, date of birth, and preferred currency (BDT). You must be at least 21 years old to register. Once submitted, you will receive a verification code on your mobile number — enter it to activate your account and you are ready to deposit and play.
389bet requires a valid government-issued photo ID to verify your account. Acceptable documents include your Bangladesh National Identity Card (NID) or a valid passport. You may also be asked to provide proof of address (a recent utility bill or bank statement) and proof of ownership of your payment method (a screenshot of your bKash or Nagad account showing your registered mobile number). Submitting clear, legible copies speeds up the KYC process significantly.
389bet typically completes account verification within 24 hours of receiving all required documents. During busy periods such as the BPL cricket season, verification may take up to 48 hours. To avoid delays, ensure all document images are clear and fully legible, your name matches exactly across all submitted documents, and your date of birth is clearly visible. You will receive an email confirmation once your account is fully verified.
To reset your 389bet password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact 389bet support at [email protected] for manual assistance.
No — 389bet strictly allows one account per person. Operating multiple accounts (multi-accounting) is a violation of the Terms and Conditions and will result in all associated accounts being permanently closed and any balances forfeited. If you have lost access to your original account, contact 389bet support rather than creating a new one. Our team can recover your existing account after identity verification.
Deposits & Withdrawals
To deposit via bKash on 389bet, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳500), and follow the on-screen instructions to complete the transfer from your bKash wallet to the 389bet designated number. Always include the unique transaction reference provided on screen. Deposits via bKash are typically credited to your 389bet account within 5–15 minutes.
bKash deposits on 389bet are usually credited within 5 to 15 minutes of the transaction being completed. During peak hours or high-traffic events like BPL or IPL matches, processing may occasionally take up to 30 minutes. If your deposit has not appeared in your 389bet account after 30 minutes, contact support with your bKash transaction ID and our team will resolve it promptly.
389bet supports a range of local Bangladesh payment methods including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay for both deposits and withdrawals. These mobile financial services cover the vast majority of players across Dhaka, Chittagong, Sylhet, and other cities. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank may also be available for larger transactions. All transactions are processed in Bangladeshi Taka (BDT).
The minimum withdrawal amount on 389bet is ৳500. To process a withdrawal, your account must be fully KYC-verified, you must have met any applicable bonus wagering requirements, and your withdrawal payment method must match the one used for your most recent deposit. Withdrawals below the minimum threshold cannot be processed, so we recommend accumulating your balance above ৳500 before submitting a withdrawal request.
389bet processes withdrawal requests within 1 to 24 hours for fully verified accounts. Most bKash and Nagad withdrawals arrive in your mobile wallet within a few hours during business hours. Bank transfer withdrawals may take 1–3 business days depending on your bank. To avoid delays, ensure your account is fully verified before submitting a withdrawal, and confirm your payment details are correct.
389bet does not charge any platform-side fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, or your bank) may apply their own transaction charges, which are outside 389bet's control. We recommend checking your mobile financial service's fee schedule for outgoing transfers. 389bet displays the full amount being credited or debited in BDT at the time of each transaction so there are no hidden surprises.
Games & Gameplay
389bet offers a broad range of sports betting markets with cricket as the flagship sport for Bangladesh players. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international matches featuring the Bangladesh Tigers. Beyond cricket, 389bet covers football (including FIFA tournaments and domestic leagues), kabaddi, hockey, tennis, and more. Markets include match winner, top batsman, total runs, live in-play betting, and various special bets.
389bet offers a comprehensive casino library that includes live dealer tables (baccarat, roulette, blackjack, and teen patti) powered by Evolution Gaming and Ezugi, video slots from NetEnt, Microgaming, and Pragmatic Play, crash games including Aviator by Spribe, and card games such as Hi-Lo and Monster Hi-Lo. New titles are added regularly. The full game catalogue is accessible directly from a mobile browser with no app download required.
Yes — 389bet is fully optimised for mobile play on both Android and iOS devices. The entire platform, including live casino tables, slots, crash games, and sports betting, runs directly in your mobile browser without requiring any app download or installation. The mobile interface is designed for smaller screens, with large tap targets, fast load times, and smooth gameplay even on standard mobile data connections common across Bangladesh.
The return-to-player (RTP) percentage varies by game title on 389bet. Most slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs in the range of 94% to 97%, which is industry standard. RTP information is available within the game's information panel before you start playing. A higher RTP means the game statistically returns more of all wagered money to players over a very large number of spins — it does not guarantee individual session outcomes.
All games on 389bet use certified random number generators (RNGs) supplied by reputable international providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These studios are independently audited for fairness by third-party testing laboratories. 389bet does not alter game outcomes — the results are determined entirely by the certified RNG of each individual game provider. Players can check the game certification logos within each game's information page.
Bonuses & Promotions
389bet offers a welcome bonus for new members on their first qualifying deposit. The exact bonus percentage, maximum bonus cap (in BDT), and eligibility criteria are detailed on the Promotions page within your account dashboard after registration. Welcome bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn. Always read the full bonus terms and conditions before opting in, as wagering requirements and qualifying game types vary between promotions.
A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must bet the bonus amount before you can withdraw winnings derived from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. On 389bet, different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while live casino games may contribute less. Full details are listed in each promotion's terms.
Yes — 389bet runs seasonal promotions timed around major cricket events including the Bangladesh Premier League (BPL), IPL, and T20 World Cup. These promotions typically include enhanced odds on selected matches, deposit bonuses for cricket betting, and special tournament leaderboard contests with BDT prizes. Seasonal offers are announced via the Promotions section and through account notifications. Players who have opted in to marketing communications will receive early notification of upcoming cricket-season deals.
Not all games count equally toward bonus wagering requirements on 389bet. Slots typically contribute 100% of each bet toward clearing a bonus, while live casino games such as baccarat, blackjack, and roulette usually contribute a lower percentage (often 10–20%). Sports betting contributions vary by promotion. Some restricted games may not contribute at all. Always check the specific promotion's terms page for a full game contribution breakdown before choosing which games to play with active bonus funds.
Bonuses on 389bet can be forfeited for several reasons: requesting a withdrawal before meeting the wagering requirement, breaching the bonus terms (such as playing restricted games), making a deposit below the qualifying minimum, or attempting to abuse the promotion through multi-accounting. If you believe your bonus was removed in error, contact 389bet support at [email protected] with your account details and our team will review the case promptly.
Safety & Responsible Gaming
389bet is a secure online gaming platform that uses 256-bit SSL encryption to protect all player data and financial transactions. The platform operates transparently with a strong commitment to fair play, KYC verification, and responsible gaming. All games are supplied by internationally certified providers. While online gambling laws in Bangladesh are complex, 389bet is accessible to Bangladeshi players and is committed to operating a safe, reliable, and player-focused platform. We recommend all players review applicable local laws before registering.
389bet protects member data using industry-standard 256-bit SSL/TLS encryption on all data transmissions. Personal information is stored on secured servers with strict access controls and is never sold or shared with third-party marketing companies. Only authorised staff can access account data, and all internal access is audit-logged. For full details on how 389bet collects, stores, and uses your personal data, see the Privacy Policy page.
The minimum age to register and play on 389bet is 21 years old. This applies to all services including casino games, sports betting, crash games, and live dealer tables. Age is verified during the mandatory KYC process through a government-issued ID (Bangladesh NID or passport). Any account found to belong to a person under 21 will be immediately suspended and any balance forfeited. 389bet has zero tolerance for underage gambling.
389bet offers a self-exclusion tool that allows you to voluntarily block access to your account for a chosen period — from 30 days up to five years, or permanently. To activate self-exclusion, go to the Responsible Gaming section in your account settings and select your preferred exclusion duration. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will apply it within one hour. During self-exclusion, you cannot log in, deposit, or wager.
Yes — 389bet allows every member to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Deposit limits take effect immediately once set. Reducing a limit applies right away. Increasing or removing a limit requires a mandatory 7-day waiting period to prevent impulsive decisions. Setting a deposit limit is a practical step to keep your gambling within a predetermined budget and is strongly encouraged by 389bet.
389bet customer support is available 24 hours a day, 7 days a week. The primary contact method is email: [email protected]. For responsible gaming requests (self-exclusion, deposit limits, time-outs), include that in your subject line for priority handling. Our support team typically responds within a few hours and can assist with account issues, payment queries, game questions, bonus disputes, and any other platform-related matters.
Still Have Questions?
Our support team is available 24/7. You can also explore the platform directly — 389bet is ready for you anytime. 21+ only. Play responsibly.
Login to 389bet Responsible Gaming About 389betNeed Direct Help?
Can't find the answer you need in the FAQ above? Reach out to the 389bet support team directly — we are here around the clock for every member in Bangladesh.
Send your question or account concern to [email protected]. For responsible gaming requests, add "Responsible Gaming Request" to your subject line for priority handling. Our team aims to respond within a few hours for all enquiries.
For detailed policy information, visit our Terms & Conditions, Privacy Policy, and Responsible Gaming pages. These cover your rights, data handling, and the full range of player protection tools available at 389bet.