389bet Privacy Policy
Your privacy matters. This policy explains exactly what personal data 389bet collects, why we collect it, how we use it, and the controls you have over your own information.
Summary: 389bet collects only the data necessary to operate your account, process payments, prevent fraud, and comply with applicable legal obligations. We do not sell your personal data to third parties. All data is encrypted in transit using 256-bit SSL. By registering and using the 389bet platform, you confirm that you have read and accepted this Privacy Policy.
1. Introduction
This Privacy Policy ("Policy") describes how 389bet ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of members and visitors who access the 389bet platform at 389bet.ws. This Policy applies to all services offered through the Platform, including account registration, deposits and withdrawals, gameplay, promotions, and customer support interactions.
389bet is committed to handling personal data responsibly and in accordance with applicable data protection principles. We recognise that our members in Bangladesh trust us with sensitive information — including financial details, payment method data, and personal identification — and we take that responsibility seriously.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which together form the complete framework governing your relationship with 389bet. By registering an account or using the Platform, you confirm that you have read, understood, and accepted this Privacy Policy in full. If you do not accept this Policy, you must not use the 389bet platform.
We may update this Policy from time to time. Material changes will be communicated via a notice on the Platform or through your registered contact details. The effective date of the current version is stated at the top of this page. Continued use of the Platform after any update constitutes acceptance of the revised Policy.
Privacy at a Glance
Six core commitments that define how 389bet treats your personal data.
2. Personal Data We Collect
389bet collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the Platform; and, in limited cases, from third-party verification or fraud-prevention partners. The categories of personal data we may collect include the following.
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Identity Data Full legal name, date of birth, nationality, gender, and government-issued identification number (Bangladesh NID or passport number) as required for KYC verification.
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Contact Data Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or other), email address, and mobile phone number registered with the account.
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Financial & Payment Data Mobile financial service account details for bKash, Nagad, Rocket, or Upay (account numbers used for deposits and withdrawals). We do not store full payment credentials beyond what is necessary for transaction processing.
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Transaction & Gaming Data Deposit and withdrawal history, bet history, game session data, bonus claims, and account balance records. This data is retained for audit, dispute resolution, and responsible gaming monitoring purposes.
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Technical & Usage Data IP address, device type, operating system, browser type, session timestamps, pages visited, click-stream data, and error logs. This data is collected automatically via cookies and server logs.
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Communications Data Records of support interactions via live chat or email, including the content of your messages, timestamps, and resolution notes. These records are retained to maintain service quality and for dispute resolution.
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Verification Documents Copies of identity documents (NID, passport), proof of address, and payment method ownership evidence submitted during the KYC process. These are stored securely and accessed only by authorised compliance staff.
389bet does not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
3. How We Use Your Personal Data
We use your identity and contact data to create and maintain your 389bet account, authenticate your login sessions, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and deliver the gaming services you have requested. Without this data, we cannot operate your account.
We process identity and document data to verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your payment methods are legitimately owned by you. KYC verification is a mandatory step before withdrawal processing and is conducted in line with standard anti-money laundering (AML) practices.
Technical and usage data — including IP addresses, device fingerprints, and login patterns — is analysed to detect and prevent fraudulent activity, account takeovers, multi-accounting, bonus abuse, and money laundering. This processing is necessary to protect the Platform, its members, and the integrity of all games and betting markets.
Gaming and transaction data is used to monitor for indicators of problem gambling behaviour, including abnormal session lengths, rapid sequential deposits, and self-reported distress signals. This processing supports 389bet's responsible gaming commitments and may result in proactive outreach or the application of account-level protections. For full details, see the Responsible Gaming Policy.
Communications data is used to respond to your support queries, investigate disputes, and maintain records of interactions for quality assurance. Support staff access your account and transaction data only to the extent necessary to resolve the specific issue raised.
With your consent, we use your contact data to send promotional communications including bonus offers, VIP programme updates, and seasonal promotions (such as Eid or BPL cricket season offers). You may withdraw consent for marketing communications at any time through your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
Aggregated and anonymised usage data is analysed to understand how members interact with the Platform, identify technical issues, improve game offerings, and optimise the mobile user experience. This analytics processing does not identify you personally and is carried out on de-identified datasets.
4. Legal Basis for Processing
389bet processes personal data on the following legal bases:
- Contract performance: Processing necessary to deliver the services you have contracted with us for, including account operation, payment processing, and gameplay.
- Legal obligation: Processing required to comply with applicable legal requirements, including KYC/AML obligations, fraud reporting duties, and data retention mandates.
- Legitimate interests: Processing carried out in pursuit of 389bet's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your data protection rights.
- Consent: Processing carried out on the basis of your freely given, specific, and informed consent — including sending marketing communications and placing non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Data Sharing & Third Parties
389bet shares personal data with carefully selected third-party service providers who assist in delivering the Platform's services. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification services, game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), customer support tooling providers, and cloud hosting infrastructure operators. All service providers are contractually bound to process personal data only on 389bet's instructions and to maintain appropriate security standards.
389bet may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or legal process. We will notify affected members of such disclosures where permitted by law. We do not make voluntary disclosures to government authorities beyond what is legally required.
In order to detect and prevent fraud, money laundering, and the financing of illegal activities, 389bet may share limited data (such as device identifiers or transaction patterns — never full account credentials) with industry-recognised fraud prevention and AML screening services. This processing is carried out on the basis of legitimate interests and legal obligation.
389bet does not sell, rent, lease, or otherwise transfer your personal data to any third party for their own marketing, advertising, or commercial purposes. Any sharing of data is limited strictly to the purposes described in this Policy and is subject to appropriate contractual safeguards.
6. Cookies & Tracking Technologies
389bet uses cookies and similar tracking technologies to operate the Platform, maintain your session state, remember your preferences, and analyse how the Platform is used. The following categories of cookies may be placed on your device:
- Strictly necessary cookies: Essential to the operation of the Platform. These cannot be disabled without impairing core functionality, including login sessions and security tokens.
- Functional cookies: Used to remember your preferences — such as language settings and display options — to provide a more personalised experience across sessions.
- Analytics cookies: Used to collect aggregated, anonymised information about how members navigate the Platform, which pages are visited most frequently, and where technical errors occur. This information helps us improve the Platform.
- Marketing cookies: Placed with your consent to allow 389bet to deliver relevant promotional messaging within the Platform. You may decline marketing cookies at any time via your browser or device settings.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core Platform features including account login and payment processing.
7. Data Retention
Personal data associated with an active 389bet account is retained for as long as the account remains open and active. This includes identity data, contact data, transaction history, and gaming records. Retention of this data is necessary to deliver ongoing Platform services, maintain account security, and comply with legal obligations.
Following account closure — whether member-initiated or 389bet-initiated — certain categories of personal data are retained for defined periods to comply with legal and regulatory obligations. Transaction records and KYC documentation are typically retained for a minimum of five (5) years post-closure. Communications records are retained for a minimum of two (2) years. After the applicable retention period, data is securely deleted or anonymised.
Where a member has self-excluded from the 389bet Platform, their account details are retained for the duration of the self-exclusion period (and for the applicable post-closure retention period thereafter) to ensure that re-registration attempts during the exclusion window can be identified and rejected. This retention is in the member's interest and forms part of 389bet's responsible gaming commitments.
8. Your Privacy Rights
As a 389bet member, you have the following rights with respect to your personal data. To exercise any of these rights, contact the 389bet support team. We will respond to verified requests within a reasonable timeframe and at no charge to you.
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Right of Access You may request a copy of the personal data that 389bet holds about you, along with information about how it is processed and for what purposes.
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Right to Rectification You may request that inaccurate or incomplete personal data held about you is corrected or updated. You may also update certain account details directly from your account settings.
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Right to Erasure In certain circumstances, you may request that your personal data is deleted. This right is subject to limitations where retention is required for legal compliance, fraud prevention, or dispute resolution purposes.
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Right to Restriction You may request that processing of your personal data is restricted in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
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Right to Data Portability Where processing is based on consent or contract and carried out by automated means, you may request that your data be provided in a structured, commonly used, machine-readable format.
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Right to Withdraw Consent Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
9. Data Security
389bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security controls in place include:
- Transport encryption: All data transmitted between your device and the 389bet Platform is encrypted using 256-bit SSL/TLS protocols. The padlock indicator in your browser confirms an active secure connection.
- Access controls: Personal data is accessible only to authorised 389bet staff and service providers on a strictly need-to-know basis. Access is governed by role-based permissions and reviewed regularly.
- Secure infrastructure: The Platform operates on secured server infrastructure with firewalls, intrusion detection systems, and regular vulnerability assessments.
- Audit logging: All access to member personal data by internal staff is logged and auditable. Logs are retained and reviewed as part of 389bet's internal security oversight process.
- Incident response: In the event of a data security incident, 389bet has procedures in place to contain the incident, assess impact, notify affected members where required, and implement corrective measures promptly.
While 389bet takes all reasonable precautions to secure your data, no digital system can guarantee absolute security. Members are encouraged to use strong, unique passwords, keep login credentials confidential, and contact support immediately if they suspect unauthorised access to their account.
10. Contact & Policy Updates
Data enquiries: If you have any questions, concerns, or requests relating to this Privacy Policy or the way 389bet handles your personal data, please contact our support team. Our dedicated team is available 24/7 to assist you. Contact email: [email protected] (plain text — not a clickable link).
Complaints: If you are unsatisfied with how 389bet has handled your personal data or responded to a privacy request, you may escalate your concern through 389bet's formal complaints procedure by contacting support with the subject line "Privacy Complaint". We will acknowledge your complaint within three (3) business days and aim to resolve it within fifteen (15) business days.
Policy updates: This Privacy Policy was last updated in January 2026. 389bet reserves the right to update this Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. Material changes will be communicated to registered members via the Platform or through registered contact details. We recommend reviewing this Policy periodically to stay informed of how your data is being handled.
21+ only. 389bet is intended for adult entertainment only. Players must be aged 21 or above to register and use the Platform. For queries about your data rights or account privacy, contact [email protected] at any time.
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These documents work alongside the Privacy Policy to define your rights and obligations as a 389bet member.
Terms & Conditions Responsible Gaming Policy Frequently Asked Questions